Terms of service

Last updated: 25 September 2026

These terms are an agreement between you and [Operator legal name] ("we", "us"), which runs FluentVerify at fluentverify.com. By using the site you agree to them. If you do not agree, please do not use the site.

1. What FluentVerify is

FluentVerify is a speech measurement service. You record yourself speaking English, and we give you a report about how you speak.

FluentVerify is not:

• a language course or lessons
• an official certificate or exam result. Our levels use the CEFR scale (A1 to C2) for reference only, and they are marked provisional. They are not recognised by any school, employer or government.
• medical or speech-therapy advice

2. Who can use it

You must be at least 16 years old. You must record only your own voice. Do not record another person without their permission.

3. Your account

Keep your password secret. You are responsible for what happens in your account. Tell us at once if you think someone else has used it.

4. Credits and payment

• You buy credits in packs. One credit scores one assessment.
• Prices are shown before you pay and are charged in the currency shown. Any taxes are included or shown at checkout.
• Payments are processed by Stripe.
• Credits do not expire while your account is open.
• Refunds follow our refund policy.

5. Acceptable use

Do not:

• try to get reports without paying, or get around limits
• use scripts or bots to use the site
• attack, overload or probe the site's security
• upload anything that is not a recording of your own speech
• use the teacher directory or reviews to send spam or false information

We may suspend accounts that break these rules.

6. Teacher and coach directory

Teachers and coaches in the directory are independent. They are not our employees. We read listings before they appear, but we do not check qualifications. Any agreement you make with a teacher is between you and that teacher.

7. Your content

Your recordings and reports belong to you. You give us permission to process them only to provide the service, as described in our privacy policy.

8. Our content

The site, its design, texts, test passages and software belong to us. You may print or save your own report for personal use.

9. How accurate the results are

We measure carefully and we say so when we cannot measure something. But results depend on your microphone, your room and how you spoke on the day. We do not promise that the report is free of errors, or that it is suitable for any particular purpose.

10. Liability

Nothing in these terms limits liability that cannot be limited by law — for example for death or personal injury caused by negligence, or for fraud.

Otherwise, as far as the law allows, our total liability to you is limited to the amount you paid us in the 12 months before the claim. We are not liable for indirect losses, such as lost opportunities or lost income.

If you are a consumer, you also have legal rights that these terms do not affect.

11. Ending the agreement

You can stop using FluentVerify and ask us to delete your account at any time. We may suspend or close an account that breaks these terms. If we close the service entirely, we will refund unused credits.

12. Changes

We may update these terms. If a change matters, we will tell you on this page and, if you have an account, by email. Continuing to use the site after that means you accept the new terms.

13. Law

These terms are governed by the law of [country / state]. If you are a consumer, you can also rely on the consumer-protection law of the country where you live.

14. Contact

Questions about these terms: use the contact page.